How to return in store

Standard Return Policy in-store
 

If you are not entirely happy with your product(s), you can, within 30 days of the date of purchase, return the item(s) to us in its original condition, unworn, unwashed, and with authentic TAG and proof of purchase.
 

We will issue a full refund for the price you paid for the item(s) in the form of exchange, gift certificate/card or original payment. 
A full refund in the form of original payment can be provided exclusively upon presentation of the proof of purchase and only on the same payment method used for the purchase. 
 

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty. 
 

Items bought in official own and operated stores can only be returned to the same type of store (retail or outlet) in the same country of purchase. This also applies to items ordered in own and operated stores and delivered either in-store or at home.
 

Please consult the eligible stores from The North Face retail and The North Face Outlet lists.

Please note that the items purchased online can be returned exclusively via the online return process described on our official websites.

Christmas Return Policy
 

Items purchased from 15 November to 31 December can be returned up to 31 January. All other terms and conditions of the return policy remain applicable. Please see the details at the cash desk or scan QR for the complete return policy.