GETTING
EXPLORATION
BACK ON
TRACK
We're safely reopening
our stores
The world is changing.
What remains unchanged is our need to explore. We’re now adapting to the new normal.
Which doesn’t mean going back to normal. We’ve taken, and will continue to take, steps to ensure exploration – for everyone – never stops.
Read more
Since the Covid-19 outbreak, we’ve committed €1 million to support outdoor communities across Europe. And through The North Face Explore Fund we will go on supporting these communities and organisations that make exploration possible for all.
During April, we donated our UK and German TV advertising budgets to healthcare and frontline services to help them deliver critical messages. And through our Never Stop Communities, our athletes and influencers we’ve offered free online training sessions to keep you moving.
We're open!
We’re now happy to announce that we’re safely reopening our stores throughout Europe.
Obviously, the health and wellbeing of you and our sales staff is our priority.
From limiting store capacity in order to maintain physical distance, through to deep cleaning and santisation, we’ve introduced a range of measures that balance safety with the high-quality service you expect from The North Face.
For detailed information on the measures we’ve put in place, read the FAQ below. To find your nearest open store, please visit our Store Locator.
The North Face Family
1
check
opening
times
2
safe queueing is available outside
3
remember to maintain distance
4
hand sanitiser is available at the entrance
5
enjoy your shopping experience
We’re now happy to announce that we’re safely reopening our stores throughout Europe.
Obviously, the health and wellbeing of you and our sales staff is our priority.
From limiting store capacity in order to maintain physical distance, through to deep cleaning and santisation, we’ve introduced a range of measures that balance safety with the high-quality service you expect from The North Face.
For detailed information on the measures we’ve put in place, read the FAQ below. To find your nearest open store, please visit our Store Locator.
The North Face Family
STORE RE-OPENING FAQS
We value the health and well-being of our store staff and you, our customers, above all else. As such, we are following the latest government guidelines to safely reopen our stores. This means staff members are required to wear masks and gloves, and hand sanitiser is available at the store entrance. Plexi-glass has been installed at all cash desks to prevent contamination. There is also a limit on how many customers can enter the store, in order to maintain physical distancing. All areas of our stores have undergone a complete, deep sanitisation before reopening and will be regularly sanitised in accordance with government guidelines.
In order to maintain a physical distance between staff and customers, we are limiting the number of people allowed in each store. The number is based on the size of the store, with a maximum of one person every 20m2. Additionally, a physical distance of 2m needs to be maintained between customers. And don’t worry; there’s in-store communication and signs to help with this.
Opening hours vary from store to store. Please check the up-to-date details for your nearest store using our Store Locator.
Yes, of course. We’ll be using signage and stickers to indicate physical distance guidelines at entrances, cash desks, seating areas, fitting rooms and outside the store, too.
In the UK, we’re not yet able to reopen our fitting rooms. We hope to reopen them in the near future.
Yes, we kindly ask you to wear a face mask covering your mouth and nose to protect our staff and other customers. We will not provide customer face masks, however, we will provide hand sanitiser at the store entrance.
All areas of our stores have undergone a complete, deep sanitisation before reopening and will be regularly sanitised in accordance with government guidelines. Any device, service or facility that you might use is sanitised after every use.
Yes, and we are sanitising returned items to prevent any contamination.