RETURNS

THE NORTH FACE ONLINE RETURNS

The North Face stands behind the quality of everything we sell and hope you're happy with your gear. If you are unsatisfied for any reason, we will gladly accept your return within 30 days. Returns must be unworn, in the state you received them and in the original packaging (including the hand tag).

 

HOW TO REQUEST A FREE RETURN

1) CREATE & PRINT A RETURN LABEL

Click on the Sign In link available on the header. Check your Order Status (if you place the order as a Guest) or Sign In (if the order was placed as registered user). Click on Create a Return and select which item(s) to return, reason for returning and return method. Print the label provided.

2) PACK YOUR RETURN

Pack the items you want to return. We encourage you to reuse the polybag or box you received. Seal the package securely and attach the return label on the outside of your parcel. Please make sure all old shipping labels, stickers, and other materials have been removed or voided

3) SHIP YOUR PACKAGE

Drop off the package at the selected location or wait for the carrier pick up at your address. Make sure you keep note of the tracking code provided on the return label.

4) RETURN CONFIRMATION & REFUND

You will receive an email confirmation as soon as your return has been accepted and processed. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. It can take up to 14 days for the refund to be visible on your account.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.

In case of questions or if you need assistance please contact our CUSTOMER SERVICE.

 

Returns and Exchanges

What is your return policy?

We allow you to return your items within 30 days from the receipt of your goods. Returns must be unworn, in the state you received them and in the original packaging.

What is your exchange policy?

We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

Will you credit back my shipping costs if I return my order?

We will issue you with a refund for the amount of the returned item(s). Any delivery charges paid at the time of your Order is excluded from the refund (except for orders fully returned due to wrong, faulty or damaged items).

When will I receive my refund?

Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 days for the refund to be made by The North Face® to your payment services provider (for example your credit card supplier). Please note: the time for a payment services provider to refund you can vary depending upon the provider.

For further information please feel free to contact our online shop customer service team by clicking here.

What should I do if the refund amount is incorrect?

Contact customer service by clicking here and we will resolve the matter as quickly as possible.

What should I do if I received the wrong product?

If you have received an incorrect product, we recommend you to contact one of our customer service representatives by clicking here.

What should I do if the product arrived damaged or defective?

If you have received a damaged or defective product, we recommend you contact our customer service by clicking here.

Can I return items online that I purchased The North Face® retail stores?

Online return policy is only applicable to items purchased on www.thenorthface.co.uk

How Can I Return an Item using PayPal?

Items purchased using PayPal must be returned online to receive credit to a PayPal account.

Can I use more than one parcel to return the items purchased online?

If the items you are returning require more than one parcel, only select the items you will be sending in the first parcel and continue. Once you have completed this return, go back to Step 1 and repeat the process to get additional return labels for each additional parcel.