If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone or live chat.

The North Face® Customer Service - Europe
The North Face Customer Service team is receiving high volumes of requests at this time. Please note that our local retail stores won’t be able to assist in case of any issue related to an online order. We’ll do our best to respond as quickly as possible.

Email    -    CONTACT US

Phone (toll-free)   -    0800 328 0012     

Temporary extended opening hours  - 20th November to 25th February
From the 20th November 2017 to the 25th February 2018 through the holiday period our Customer Service team are going to be available to help later in the evening and at the weekends.
The opening hours for this period are 08:00 - 20:00 Monday to Friday and then 08:00 - 17:00 at the weekend.


To view the status of your order and tracking information, please CLICK HERE.
For online returns, please CLICK HERE to get started.