How to Return
Our Returns Process
It can take up to 5 working days for us to receive your return from the carrier. Once the return has been received and processed at our warehouse, we’ll send you an email to confirm your refund has been processed. This can take 2-3 business days after we’ve received the returned item from the carrier. Your refund may take up to 14 days to show on your account, depending on the method of payment you used.
Returning Online Purchases
Purchases made on TheNorthFace.co.uk can only be returned via our online return process. Start your return now.
How to Return Steps:
1. Start a return
If you have an account with us or you are an XPLR Pass member, log into your account and go to your order history to initiate the return process.
If you purchased as a guest, click on the Track My Order link available at the top of any page on our website. Enter your 8 digits Order Number and the email address you used on your order to initiate the return process. Once you are in the Order Details Page click on the 'Create a Return' button.
To create a return, you will need to:
- Select the item(s) to return.
- Select the reason for the return.
- Select the preferred return method (take to a drop off point or carrier pick up at desired address).
- Arrange a date with the carrier.
3. Print label
On the return confirmation page, click on the 'Print Returns Label' button. This will generate the label you will need to print to return the item(s). You can request as many return labels as needed within the 60 days returns period; after that, you won’t be able to book any further returns.
Please Contact Us if you do not have access to a printer.
Pack the items you would like to return. We encourage you to reuse the bag or box you received to minimize environmental impact where possible. Seal the package securely and attach the return label on the outside of your parcel.
Please make sure all old shipping labels, stickers and other materials have been removed or covered up.
5. Hand over parcel
Drop off the package at the selected location within the opening hours OR wait for the carrier pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.
See The carrier did not pick up my booked return, if the carrier failed to pick up the package at the scheduleded time.
6. Receive confirmation
You'll receive an email confirmations as soon as your returned products have been received, accepted and processed. This might take up to 2-3 business days after we've received your return.
If there is anything wrong with your return (e.g. products not corresponding to your purchase, products refunded with a decreased commercial value, etc.) we will inform you via email and we might even return the item back to you.
7. Receive refund
Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you have printed the return label to when the refund is visible on your account, can take up to 14 days.
Note: If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that, if you make a return using a carrier of your choice, instead of one of the free returns option, the cost will be at your expense and you will bear the risk of damage or loss during the shipment until the goods reach us and that the return and refund process may take longer.