Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. Unless otherwise specified, refunds can only be sent back to the original payment method.
When to Expect Your Refund if You Returned to Our Online Store
Your refund will be processed as soon as the item(s) you have returned are inspected and accepted by our quality assurance team.
Once your return has been correctly accepted and processed, you will receive an email confirmation stating that your refund has been released to your original form of payment.
If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.
The whole process can take up to 21 days from when you have handed over the parcel, to when the refund is visible to your account. Please note that the timing for the refund may vary depending on the original payment method used.
If this doesn't solve your problem, please Contact Us.
I was refunded the wrong amount
If tou think you have received an incorrect refund, please Contact Us. We will look into this for you as quickly as possible.