IN-STORE
SAFETY MEASURES

Your health is our priority. Discover which stores remain open and the safety measures we’ve put in place.

Covid-19
Store Update

The North Face always has and always will place the value of people above all else.

During these challenging times we recognise our responsibility to protect the health and well-being of both our employees and our customers. In accordance with governmental COVID-19 regulations, our stores in England are temporarily closed. We hope to reopen soon, when it is safe to do so. In the meantime, you can continue to shop online as usual, and you can still use all of our UK stores as collection points for your online orders.

To find your nearest open store in Wales or Scotland, please visit our Store Locator.

The North Face Family

1

check
opening
times

2

don't forget your mask

3

safe queueing is available outside

4

remember to maintain distance

5

hand sanitiser is available at the entrance

6

enjoy your shopping experience

The North Face always has and always will place the value of people above all else.

During these challenging times we recognise our responsibility to protect the health and well-being of both our employees and our customers. In accordance with governmental COVID-19 regulations, our stores in England are temporarily closed. We hope to reopen soon, when it is safe to do so. In the meantime, you can continue to shop online as usual, and you can still use all of our UK stores as collection points for your online orders.

To find your nearest open store in Wales or Scotland, please visit our Store Locator.

The North Face Family

Click & collect
store services

Throughout the UK our store staff remain at your service. Even in England, you can continue to use our stores as collection points for orders bought or reserved online, though where our stores have temporarily closed we have introduced some new safety measures to protect you and our staff.

Check them out below. In Wales and Scotland, you can continue to use our click and collect services as usual.

Buy online,
collect in store

  • Add the product to the cart

  • Select The North Face Store closest to you and complete your online order

  • Collect your items in store

  • Follow instructions you’ll see on store window

  • You can check the status of your order and see when to pick it up in store using your order tracking number

  • While you’re waiting, please maintain a safe distance outside the store.

  • And if you’re not 100% satisfied with your order, you can return it online at TNF.com

view all

Reserve online,
buy in store

  • Check availability of your items in store and complete reservation

  • Select The North Face Store closest to you

  • Follow instructions you’ll see on store window

  • Pay your items in store by credit card and collect them

  • You will be sent a confirmation email with instructions of when you can collect your order.

  • Orders can be collected from 10am-5.30pm, Monday to Friday.

  • While you’re waiting, please maintain a safe distance outside the store.

  • Unfortunately, for health reasons you can’t try to item on in store, but if you’re not 100% satisfied with your order you can return it once the store reopens, up until 31.12.2020.

view all