How many days will it take to receive my order?

We make the best effort to process orders within one working day. Deliveries will be made during normal business hours, Monday through Friday, excluding weekends and bank holidays. Orders placed on or before 10.59 am will be dispatched the same day, while orders placed after this time will be dispatched the following working day. Delivery times are estimated from the moment the orders are dispatched.

Standard: 2-4 business days
Collection Point: 2-4 business days
Express: 24-48 hours

During sale periods, orders may take longer to process.
Payment autorization can delay the dispatch time up to 7 days.
Please refer to our Delivery page for more information.

Which carrier services do you use?

Standard: Yodel
Collection Point: Collect+
Express: UPS

Which countries do you deliver to?

Goods can be shipped to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Republic of Ireland, Spain, Sweden and United Kingdom.

Please note, you will need to order from the country of the Online Shop you plan to ship to.

Where do you dispatch from?

All goods are dispatched from our warehouse based in Sint-Niklaas, Belgium.

How are delivery charges determined?

Delivery charges apply to your order based on the delivery method you choose.
Delivery charges are inclusive of VAT and include all costs related to the shipping of your order to the requested address.
For more information, including costs, please visit our Delivery page.

Can orders be shipped to an address different from the billing address?

Yes, orders can be shipped to an address which is different from the billing address. After you enter your shipping address during checkout, you’ll have the option to enter a different billing address. Please note, the Delivery address should always be within the country of the Online Shop you place your order from.

Can I choose a delivery address in a different country than I placed my order in?

The delivery address must be in the same country as the Online Shop that you place your order in.

Can I change the shipping address once I have placed my order?

We make our best effort to process orders within one working day and therefore, we are unable to change the delivery address once you have placed your order. If you have any questions, please contact us.

How can I track my order?

You can click here and enter your Order ID and the email you used for your order or if you are a registered user you can go to your Order History under My Account.

It can take the carrier between 24-48 hours to update the tracking information in their system after you have received the shipping confirmation email. If you click on your tracking number and there is no information available, please check back later.