Do you offer all products produced by The North Face®?

Due to the size and scope of our worldwide product range, it is impossible for us to carry every product that the company produces. Each of our The North Face® stores or authorised retailers has a range of products that represent a selection of our whole collection, according to what is best suited to local demand. It is possible that one retailer doesn't have a certain product in stock, which another may have.

  • Feel free to contact the stores or retailers near you and phone them asking for your specific item.
  • Alternatively, you may contact our online shop customer service team by clicking here and we'll do our absolute best to find a similar product for you.

Is there any difference in price between the items in the online store and the items in my local The North Face® store?

Prices on The North Face® official Online Shop are from our official price list, while shops can apply different prices and discounts. Normally, they do not exceed the suggested retail price provided by The North Face®.

Is there any difference between the European and the American collection?

US and EU Markets may sell different products, so it is possible that you won't find in Europe a product you saw in the USA, on the American website and vice versa. As per our company policy, products which are only sold in US & Canada or only sold in the European area cannot be sold or shipped outside their territory. The development of both the European and the American collection are inspired by the same devotion to the outdoor universe and we are sure you will find what best matches your needs among both our collections.

Will items which are listed as out of stock eventually come back in stock?

Once an item is listed as out of stock we cannot guarantee that we will receive more stock on the particular item. Please check back from time to time to check availablility.

Alternatively, you may contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.                                                                                                                                                        

Where can I find the name or item number of my product?

If your item still has the original tag, the item name and number are written on it. If not, you should be able to find the style of a The North Face® product on the internal label. It begins with an A or C followed by 3 letters or numbers.

Which internal and external jackets and vests are zip-in compatible?

Starting in 2010, all our zip-in internal and external jackets are compatible, provided they are same size, since the zipper needs to be the same length. If you are looking for an internal or external jacket that fits with the jacket you have, just make sure both are zip-in compatible. You can find a full list of our zip-in jackets and vests for the present season by searching for "zip-in" in our search box field.

Does the product image always match the item delivered?

Yes, although slight differences in product trims/finishes may occasionally occur. The photos on the website are taken from samples and sometimes there are small detail changes of the item, such as the colour of the logo or the zipper.  Additonally, colours can vary depending on your viewing device.

How can I tell if a product is genuine?

We work tirelessly against all sources of potential counterfeits but we cannot completely prevent the selling of non genuine products. We recommend that you to purchase your The North Face® items from either our own online store or from a site operated by one of our The North Face® partners. For a full list of our The North Face® online partners, you can visit our store locator.

How do I know what size to choose?

Click here to view our Size Charts.

Is your fit the same across all your styles?

We aim on having the best fit for each product category depending on what the product is designed for. This means that the fit between our Performance and Mountaineering garments may vary. Our sizing charts can help guide you to find your correct size.

Do all the shoes have the same fit?

Fits vary slightly for different activities such as mountaineering, hiking or running. Please order your normal size unless indicated that the fit is not true to size.

What size shoes should I order?

It's important to select the right shoe size to ensure a comfortable and correct fit. You should order your normal size unless indicated that the fit is not true to size. Please see our footwear sizing chart to help aid you in selecting your correct size.

What is the smallest size Kids' product?

The smallest size we produce on the Kids' Category is XS (x-small) that corresponds to 5-6 years. Starting from Fall 2013, select stores and markets may carry Infant clothing for children aged 0-3 years.

What are the benefits of a Women's specific pack?

Women's specific packs are designed to fit the shape of a women's body (for example, a smaller backframe or the fitting of the straps) to ensure a more comfortable fit.

What is GORE-TEX®?

GORE-TEX®, made by W.L. Gore & Associates, is a breathable membrane laminated to the fabric of any garment that needs to be waterproof and windproof, yet breathable. GORE-TEX products are:

  • 100% waterproof
  • Lightweight
  • Very breathable
  • Can insulate in cold temperatures

A GORE-TEX® product is created with a membrane that can release moisture vapours, whilst also preventing substances such as oil, dirt and stains, and wind or rain penetrating. 

This is created with a wafer-thin expanded Polytetrafluoroethelene (ePTFE), in which each pore is 20,000 times smaller than a water droplet, yet some 700 times larger than a body moisture molecule, allowing evaported body moisture (perspiration) to escape whilst blocking the entry of rain and snow.

What is DryVent®?

DryVent® is a superior, waterproof, breathable technology utilizing a polyurethane (PU) coating that consists of a tri-component multi-layer formula for waterproof protection, moisture permeability and durability. This technology has been lab tested in The North Face® Quality Assurance lab to ensure the best possible durability and function while also maintaining a comfortable level of breathability. The minimum level of breathability achieved using DryVent® is: 600 g/m²/24 hours on the Moisture Vapor Transfer Rate scale.

What are the waterproof and breathability ratings for GORE-TEX®?

Unfortunately, we do not have the waterproof and breathability ratings for GORE-TEX®, however, the GORE-TEX® membrane contains over 9 billion microscopic pores per square inch. These pores are 20,000 times smaller than a water droplet, but 700 times larger than a water vapor molecule, which makes the GORE-TEX® membrane completely waterproof from the outside, while allowing perspiration to escape from the inside. Garments with the GORE-TEX® membrane are conversely measured with the G rating from 5,000 - 20,000.

What are the waterproof and breathability ratings for DryVent®?

The DryVent® technology has been tested in our Quality Assurance lab and is measured in PSI (pound per square inch) which is the pressure resulting from a one pound-force applied to an area of one square inch. The ratings that have resulted from this test are:

  • Breathability: 700-750 g/m2/24hrs avg (MVTR) upright cup
  • Waterproof rating - 75 PSI avg, 75 avg PSI after 20 launderings

What are the different types of GORE-TEX® offered by The North Face®?

GORE-TEX® Paclite®: This exclusive Paclite® membrane is laminated to lightweight, strong nylon textiles to produce garments that are extremely breathable, compressible, and durably waterproof. This membrane contains a protective black layer that is made of an ""oil-hating"" (oleophobic) polymer and carbon that allows perspiration vapor to pass through, but prohibits body oils, cosmetics, salt water, and insect repellents from altering the water proof qualities of the membrane. Extremely compressible, this fabric packs extremely small.

GORE-TEX® Performance Shell: This fabric provides breathable comfort and durably waterproof and windproof protection. It is used in a two-layer construction for a lighter and softer feel and in three-layer construction for a more heavy-duty alternative.

GORE-TEX® Pro Shell: Engineered with the most rugged, most breathable, durably waterproof and windproof fabrics, three-layer GORE-TEX® Pro Shell with Gore Micro-Grid Backer meets the high demands of hardcore outdoor athletes. GORE-TEX® Pro Shell allows you to enjoy longer exposure to harsh conditions without losing vital body heat.

Three-Layer GORE-TEX® XCR®: The most durable, waterproof, breathable fabric available, GORE-TEX® XCR® makes it breathable, durable, waterproof, and lightweight.

Two-Layer GORE-TEX® XCR®: The most tested and trusted weather protection you can wear. Windproof, waterproof and breathable, 2-Layer GORE-TEX® XCR® is soft and lightweight, perfect for active pursuits.

Gore Windstopper®: This provides wind protection and allows excess moisture to escape while preventing unwanted moisture from coming back in.

Gore Windstopper® Soft Shell Fabric: Totally windproof, water resistant, and very breathable, Gore Windstopper® Soft Shell garments combine the reliable protection of a shell with the comfort of a mid-layer. These garments keep outdoor enthusiasts comfortable without the need for bulky, restring layers, making them ideal for active pursuits and challenging weather conditions.

Gore Windstopper® Soft Shell: Garments are made with unique, soft, stretch fabrics that are highly abrasion resistant – allowing for a wide range of motion. As these garments are very breathable, wearers can be incredibly active and remain comfortable.

Gore Windstopper® Active Shells: Windstopper® Active Shells are the lightest, most packable garments that are completely windproof, offer maximum breathability, and water resistance. Windstopper® Active Shells keep you comfortable for enhanced performance during highly aerobic activities. In this two-layer construction, the Windstopper® membrane is bonded to an extremely breathable and abrasion resistant outer fabric.

What are the different types of DryVent® offered by The North Face®?

DryVent®: A superior, waterproof, breathable technology utilizing a polyurethane (PU) coating that consists of a tri-component multi-layer formula for waterproof protection, moisture permeability and durability. This technology has been lab tested in The North Face® Quality Assurance lab to ensure the best possible durability and function while also maintaining a comfortable level of breathability. The minimum level of breathability achieved using DryVent® is: 600 g/m²/24 hours on the Moisture Vapor Transfer Rate scale.

DryVent® Alpha: A fabric used in the Summit Series® collection, this burly, waterproof fabric utilizes a microporous, hydrophobic lamination technology that retains its capabilities in even the most severs conditions. Its laminate membrane, consisting of nearly half a million holes per square inch, allows perspiration to pass through the jacket before it condenses to liquid; keeping you dry, warm, and comfortable.

DryVent® DT: Using the same principle as DryVent® coating but reducing the thickness of the third layer, this waterproof fabric is lightweight, packable, and more breathable than other unlined treated fabrics. DryVent® DT is created by applying a polyurethane (PU) coating with a DT print matrix which acts as a dry-touch, half-layer coating. The DT half layer adds durability and comfort by physically separating the DryVent® DT PU coating from the skin. DryVent® DT eliminates the need for a liner and is commonly referred to as a 2.5-layer fabric.

DryVent® 3-Layer Fabric: Utilizing a three-layer construction to stay simultaneously breathable and waterproof in extreme conditions, this fabric excels in any exploration. The durable woven outer layer protects the wearer from abrasion, while the mid-layer utilizes a polyurethane coating and micro pores to channel water vapor from the inner layer to the outer, while keeping water out. The comfortable inner layer is also engineered to manage moisture, channeling it up to the micro pores. The end result is a superior waterproof, breathable technology that stays dry inside and out.

What is the difference between GORE-TEX® and DryVent®?

GORE-TEX® is much more durable, has higher waterproof resistance and is generally much more resistant to wear & tear.

How do I know whether a The North Face® garment may cause an allergic reaction?

Allergic reactions vary from person to person. It can be difficult to establish a cause and effect relationship between the presence of any particular chemical in a product and an allergic reaction, given other environmental factors. In the interest of your health, we cannot recommend a particular item to a customer who already has allergic reactions to chemical products.

What is DWR?

DWR is Durable Water Repellency, a way of coating the fabric after a laminate or membrane has been applied to form a protective wall from water droplets on the outer layer.

A chemical treatment, DWR is not waterproof, but does reduce condensation forming, aiding breathability so less moisture reaches your skin.

How is fill power of down measured?

Fill power is measured by placing one ounce of down in a graduated cylinder and measuring the volume the down occupies in cubic inches. The higher the fill power of the down, the longer the tendrils are, meaning it occupies more space and volume. This means you need less fill to stay warm.

Higher fill powers are also lighter in weight.

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